FaQs

My account - My Order

How do I place my order?

To place your order, follow these steps:

1. Browse through our wide catalog of products until you find something you like, choose the relevant size (if you are not sure of the size, refer our size chart) and click on the ‘Add to Cart’ button (you are eligible to add multiple products to your cart)
2. In ‘My cart’, you can either choose to continue shopping or confirm the order
3. To proceed, you can either log into your existing TheSilvermist account or simply continue as a ‘New User’ and create one
4. Once this is all set, proceed to checkout, confirm your shipping address, select the desired payment method, and confirm your order

How will I receive my Order?

We have tie-ups with reputed courier companies, so your orders will be delivered right to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.

How will I get confirmation that my Order is placed successfully?

An email will be sent with your order information confirming your order and another email when your order is shipped out. However, the order will be accepted and sent to you once your credit card/ debit card and address details have been approved and verified. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive.


I tried placing my order using my Debit Card/ Credit Card/ Net Banking. The order was not successful but my money got deducted. What really happened with my money?

Please check your bank/ credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days For assistance you can write to us at [email protected], we will be happy to help you out

Cancellation & Payment

How do I cancel my order?

Please contact our Customer Care at [email protected] to cancel the order and put in an online refund request.
If the order is shipped already, unfortunately we wouldn’t be able to cancel it.

What payment methods do you accept for international orders?

We do not currently ship internationally. However we will be updating whenever we do so.

Is it safe to shop online if I make payment using Net Banking, Debit Card or Credit Card?

All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection.

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Do you have a Cash on Delivery (COD) option? Are there any additional charges?

No, we do not have a Cash on Delivery (COD) option in India.

Do you have a Cash on Delivery (COD) option? Are there any additional charges?

No, we do not have a Cash on Delivery (COD) option in India.

What should I do if my payment fails?

In case of a payment failure, please retry keeping in mind the following:
Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) and that your internet connection is not disrupted in the process.
If your account has been debited after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us on [email protected]

Shipping & Tracking

What is the shipping policy of TheSilvermist?

We promise our customers one of the best experiences of online shopping that is hassle free and reliable. We take care of all parameters that ensure your order reaches you in a sound state.

What is the delivery time period?

Orders within India are delivered within 8-10 working days ( If the product is personalised).
If the order is not personalised,we ship all orders within 36 hours of placement.

Do you apply any shipping charges?

Within India, TheSilvermist provides Free Shipping for orders above Rs. 999.There will be a shipping charge of Rs. 75 on orders below Rs. 999. For shipping charges anywhere outside India, please contact us on [email protected]

Return & Exchange Policy

TheSilvermist has a no questions asked return policy. We might request you to share an image of your product/s. For your order to qualify as a return or exchange:
• You must raise a return request by emailing us on [email protected] within 48 hours of receipt of your order
• Product packaging, labels & tags must not be tampered with.
• Product must be in perfect condition.
• Exchanges will be processed only once the product has been received in our warehouse and has been checked for quality.
• Refunds will only be processed for damaged or defective products in the form of store credit. Please note the shipping charge where applicable will not be refunded.
• For prepaid orders, in case of order cancellations or orders that go to abandoned cart, refund will be processed back to the same payment method via the payment gateway. Timeline for same would be 5-7 working days.
• When you self-ship the products, they should be dispatched within 48 hours after the return request is raised and packed securely to prevent any damage during transit.

Miscellanous

Do you take Bulk Orders?

Yes, we do. You can mail us with your order and design details at [email protected] We can work out a spiffy discount for you depending on your quantity.


Will I automatically receive marketing emails from you after registration?

If you register with us, you are inevitably getting subscribed to our newsletter. If you don’t wish to receive our newsletter, you can click on the unsubscribe link in the newsletter.

What to do if I forgot my password?

Just click on ‘Forgot Password’ option and we will send password reset link on your email address registered with us.

I want to place an order but I don’t want any price tag or invoice attached as it is a gift for someone. Is it possible?

Unfortunately, no. Because of the prevalent regulations, we send the invoice along with the product. Tags are also left intact so that a product can be replaced if your loved one faces any issues and would like to replace/ return the product(s).

Is there any trial then purchase option available?

Since we sell only on our online store, there is no trial and buy option available.

I wish to add few more products in my order. Will it be possible?

Once you have confirmed the order and we have accepted it, unfortunately you cannot add any more products to your order. However you can place a new one.