TheSilvermist has a no questions asked return policy. We might request you to share an image of your product/s. For your order to qualify as a return or exchange:
• You must raise a return request by emailing us on [email protected]ermist.com within 48 hours of receipt of your order
• Product packaging, labels & tags must not be tampered with
• Product must be in perfect condition
• Exchanges will be processed only once the product has been received in our warehouse and has been checked for quality
• Refunds will only be processed for damaged or defective products in the form of store credit. Please note the shipping charge where applicable will not be refunded
• For prepaid orders, in case of order cancellations or orders that go to abandoned cart, refund will be processed back to the same payment method via the payment gateway. Timeline for same would be 5-7 working days.
• When you self-ship the products, they should be dispatched within 48 hours after the return request is raised and packed securely to prevent any damage during transit.